iPhone Battery

Below are three thoughts about getting a new battery for my iPhone…

1. My iPhone battery died after only two years. “Sometimes that happens,” they said. So, on a Wednesday, I left my phone at the Apple Store to have the battery replaced, and they “would call me when it was ready,” they said. They didn’t. It took me over an hour and three attempts over the phone to get a live person to talk with, and then to get the answer I needed. This was on a Sunday, five days after I dropped the phone off at the Apple store. I had left Gary’s phone number to call when it was ready.  No one knew why they did not call me to let me know it was ready. It was very frustrating, but I was happy to finally get an answer.

2. Before leaving my phone for repair I needed to take down some information I wanted during the time I wouldn’t have access to my phone. I asked Gary for his phone so I could record the information on it and then realized …I had a pen and notebook in my purse! I forgot about that low-tech, but wonderful way, of recording information. I laughed.

3. As I said, it took over an hour and three phone calls to get anywhere with Apple service. The first guy I talked with seemed to be helping, but we got cut off…argh. So I tried again for another 50 minutes and talked with two others.  In the meantime, the first guy apparently kept trying to find an answer for me, which was nice. And when he did find the answer, he called my phone to let me know by leaving a message on my voicemail …he left the message on the phone that was in the repair shop…which I did not have access to…which was the phone I was calling about! Sigh. 

It was a nice break not having my phone available for five days…sometimes modern technology makes me crazy…but it is also hard to live without. I’m happy to have my phone back.